Frequently Asked Questions
Can I revise or cancel my order?
Once an order is placed it is a commitment to purchase. We cannot under any circumstances cancel a live reptile order. Our workflow absolutely prohibits the ability to cancel so please make sure of what you are purchasing before you submit your order. Thank you.
When will my LIVE ANIMAL order ship?
Live animal orders placed Monday through Thursday by 12 PM EST ship the same day via Priority Overnight Delivery. We will do our best to ship live animal orders received after 12PM EST the same day. Live animal orders placed from Thursday after 12 PM EST though Sunday ship on the following Monday.
Where are my tracking numbers?
Depending on the notification you selected tracking numbers are emailed or sent via text (SMS) after 5PM EST on the day your order ships.
What does FC and CB mean in the reptile and amphibian option fields?
FC means Field Collected and CB means Captive Bred.
How quickly should I feed my new Lizard?
We recommend, once you receive the animal that you provide a minimum of 48 hours of acclimation into its new environment before attempting to feed. However, fresh water should always be available. Please make sure you are using proper types of prey items and proper sizes of them.
What is the date of birth of the animal I received?
Due to the volume of animals we ship we do not keep date of birth information and in many cases we simply don’t have this data.
Do you ship internationally?
Yes we do ship globally since we have branches in Europe and North America.
How do I know my order has been shipped?
You will receive a tracking number via email or text depending on how you registered your account.
Where is the rest of my order?
Some items, due to size, weight or production schedules, ship separately. You will receive a separate tracking number for these items.
Do you have a Live Arrival Guarantee for LIVE ANIMALS?
Live reptile and amphibian orders are covered under a Live Animal Policy which appears as a tab on every animal page on our website. We recommend you read it completely so that you are aware of all aspects of having a reptile or amphibian shipped to you.
Can I see a picture of the LIVE ANIMAL I am buying?
Pictures shown on our website are a representation of the animal you will receive. As these are live animals there will be aesthetic variations. Due to a huge daily volume of requests for photos we offer photos only for animals over $500 and only when you pay for the animal and the day it is being shipped.
Can my LIVE ANIMAL be sexed?
Yes, for animals that can be sexed we offer that option right on the sales page.
When will an animal be back in stock?
Every page with an out of stock reptile will show a “Notify When Available” button. Clicking this button will allow you to set a notification for text, or email immediately upon it coming back into stock. We highly recommend using this service as animals that come back into stock tend to sell out quickly.
When will my LIVE FEEDERS order ship?
Live Feeders ship priority mail typically in 1 business day Monday to Friday and normally are received in 2 to 3 days after shipping unless you paid to upgrade them to Overnight Delivery.
Do you have a Live Arrival Guarantee for LIVE FEEDERS?
While we use proper packaging methods and boxes for live animals, there are no live arrival guarantees on any live feeder shipment that goes via priority mail. If you would like a guarantee we have an option to overnight deliver your animal shipment for $20, availabe on all live feeder pages.
When will my FROZEN FEEDERS order ship?
Frozen feeders ship on Mondays, as follows: Orders placed Monday through Friday ship the following Monday; orders placed Saturday and Sunday ship Monday of the week after the next.
Is there an option for pick up?
While we ship overnight to different parts of the country and globally, we do not allow the public access to our store.
What reptile calcium supplement should I use?
Miner-All by Sticky Tongue Farms has yielded the best results of all the reptile and amphibian calcium supplements we’ve tried over the years. It’s the only human grade calcium powder for reptiles, there’s nothing better. Whatever you do, don’t buy oyster shell-based calcium supplements—Rep Cal, for example—oyster shell has been shown to contain mercury, lead, arsenic, and other toxic heavy metals by scientific studies.
Their Vit-All insect and rodent gut load is excellent as well, used by many of the top breeders in the nation.
Do you sell wholesale?
Yes, we offer wholesale reptiles for sale to pet stores, universities, colleges, zoos, and research facilities.
Do you use heat pack or cold packs?
Yes, if the weather is expected to be a bit on the warm or cold side, we absolutely use these packs to help protect the animal(s) at no additional charge.
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